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BrightStar Care Opens in Puyallup

August 7, 2019

This article originally appeared on in August 2019.

PUYALLUP, WASH.– Local entrepreneurs Wian Lotter and Hayley Jones are fulfilling their dreams of making a difference in the lives of the Puyallup area residents by purchasing a home care and medical staffing franchise. BrightStar Care of Puyallup provides a range of compassionate, person-centered medical and non-medical care to people of all ages in the safety and comfort of their homes. In addition to offering a myriad of comprehensive services that meet the highest industry standards, BrightStar Care of Puyallup will also work to help educate residents on the right questions to ask when searching for in-home care for their loved ones.

Prior to investing in BrightStar Care, Lotter became a family physician in his home country of South Africa before then moving to Canada to work at a local district hospital. After meeting his now fiancé Hayley Jones, the couple settled in Puyallup to pursue their dream of entrepreneurship in the home healthcare sector. Jones is lifelong Washington resident and spent over a decade serving in the military. Shortly after, she transitioned to a human resources position for the National Guard. Together, the duo is excited to combine their extensive medical and HR background to bring the highest-quality of care to the Puyallup community.

“We are so excited to take on the leadership of BrightStar Care of Puyallup and look forward to providing the utmost attention to our clients and customers that reside in the community,” Lotter said. “By providing excellent care for you and your loved ones, we strive to be one of the most exceptional care agencies in Washington.”

BrightStar Care of Puyallup, which is part of a network of over 330 franchise locations nationwide, serves Puyallup,

Tacoma, Buckley, Bonney Lake, Burnett, Carbonado, Fairfax, Fife, Milton, Prairie Ridge, South Hill, South Prairie, Sumner, Waller, to name a few. BrightStar Care of Puyallup offers residents a wide range of medical and non-medical services all overseen by a Registered Nurse.

The BrightStar Care of Puyallup Director of Nursing, Shelly Williams, creates unique, personalized plans of care for each client and manages a professional care team of well-qualified, experienced caregivers to deliver expert, compassionate, and personal care 24 hours a day, 7 days a week. Shelly has worked in health care for over 23 years, working her way up from CNA, HHA, LPN and finally RN .

Michael Vest is working as Director of Marketing and Community Outreach, getting our name out there through the community.

In order to provide the highest standard of care possible, Lotter and Jones are looking to add to their experienced clinical team by hiring additional qualified nurses and CNAs/caregivers.

The national BrightStar Care franchise organization has received The Joint Commission’s Enterprise Champion for Quality award for the past six years in a row and is committed to having each of its agencies comply with Joint Commission standards — a mark of clinical quality earned by such healthcare organizations as the Mayo Clinic. BrightStar Care of Puyallup can be reached by phone at (253) 251-5050, email at or visit