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BrightStar Care® Recognizes 2016 Caregivers of the Year

These talented professionals are among the many reasons why BrightStar Care® customer reviews are consistently glowing.

There are many ways to measure a service franchise’s quality of performance, with client testimonials ranking close to the top. If BrightStar Care® customer reviews are any indication, our care providers’ delivery of service is unparalleled, leading to better client retention for franchisees.

Four black and white portraits of the 2016 honorees.
The 2016 honorees for Caregiver of the Year (L-R); Javier Lagunas, Kathy Carter, Jeanne McCutcheon, and Elsa Salguero.

Every year we are delighted to recognize the best from a field of extremely talented professionals and this year’s winners exemplify the high standards of care that BrightStar Care® is committed to. The 2016 honorees include Javier Lagunas (West region), Kathy Carter (Northeast Region), Jeanne McCutcheon (Southeast Region) and Elsa Salguero (Midwest Region).

The hundreds of nominations that poured in from all over the country for these recognitions is further proof of the incredible level of client satisfaction that BrightStar Care® franchisees nurture and enjoy.

Satisfied clients mean greater retention for BrightStar Care® franchisees

BrightStar Care® customer reviews routinely reflect how satisfied our clients are with the level of service they receive. In nominating Jeanne McCutcheon for her recognition, her client shared that she had tried a “myriad” of other caregivers before she signed up BrightStar Care® to take care of her aging mother, who had dementia. “Jeanne has taught me about dementia, about caregivers, and about life,” she wrote, adding that there’s “nobody like Jeanne.”

Such a level of caregiving fosters client loyalty. Jeanne’s client had been with her ever since she found BrightStar Care® four years ago. And since BrightStar Care® specializes in a variety of services, including the dementia care that this client needs for her mother, satisfied clients stick with BrightStar Care® as needs evolve.

A caregiver is taking a blood pressure reading of an elderly man.
From personal and companion care to skilled care, BrightStar Care® provides a range of services that wins glowing testimonials.

In fact, Kathy Carter, the winner of the recognition for the Northeast Region, has taken care of dementia patients, psych patients and even infants. Her client, who nominated Kathy, says, “BrightStar has been a life-changer and I tell my friends and acquaintances that they should be using BrightStar for their loved ones.”

Indeed our many satisfied clients serve as additional vehicles for franchisees to find new opportunities and grow their business.

BrightStar Care® draws qualified talent

BrightStar Care® facilitates an environment which attracts talented caregivers who know they can flourish with us. For franchisees, this means staffing solutions are easier because caregivers, like our four finalists, love working with BrightStar Care.®

Caregivers see that BrightStar Care® is the only home health franchise to be awarded the Joint Commission’s Enterprise Champion for Quality designation, and 95% of our locations are Joint Commission accredited. Caregivers meet these high and exacting standards of services, which is reflected through our many satisfied clients.

Javier Lagunas, winner from the West Region says, “The best part of my job is to help someone with care and get back to the regular basics of living.” Uniformly, BrightStar Care® caregivers agree that their work makes an impact.

Through the dedication of their many caregivers who love BrightStar Care®, franchisees build trust for years and a steady roster of clients with which they grow their business. Equally important, our caregivers love what they do and we collectively help each other reach our goals.”

“I love Brightstar, I just love it,” says Elsa Salguero, winner of the Midwest Region, “it feels like we all have the same heartbeat, we all know what we’re here for.”

Learn more about why BrightStar Care® customer reviews are so consistently good

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